Mbilia Studios – Privacy Policy

Effective Date: 15th September 2025
Location: Dubai, United Arab Emirates

1. Introduction

This Privacy Policy explains how Mbilia Novelties Trading LLC (“Mbilia”, “we”, “our”, “us”), a company registered in Dubai, collects, uses, discloses, and safeguards personal information when you visit our website, create an account, purchase our products, or otherwise engage with our services. This Policy applies globally to all customers and users of our site.

2. Who We Are

Mbilia Studios LLC is the data controller responsible for your personal information. You can contact us at:
PO Box 48847, Dubai, United Arab Emirates
Email: info@mbilia.com

3. Information We Collect

We collect the following categories of personal information:
- Identity and Contact Data: name, email, phone number, billing and shipping address.
- Account Data: login details if you choose to create an account.
- Transaction Data: order history, payment confirmations.
- Communications: emails and attachments exchanged with our support team.
- Technical Data: cookies, IP addresses, device/browser information, collected via consent tools.

4. How We Use Your Data

We use your personal information to:
- Process and deliver your orders.
- Manage payments and fraud prevention.
- Communicate with you regarding your purchases and inquiries.
- Provide customer support.
- Send marketing communications (if opted in).
- Improve our website, services, and user experience.
- Comply with legal obligations, including tax and record-keeping.

5. Legal Bases (GDPR/UK users)

For users located in the European Economic Area or the United Kingdom, we rely on the following legal bases:
- Contract: to fulfil your orders.
- Legal obligation: to meet tax and compliance requirements.
- Legitimate interests: fraud prevention, service improvement.
- Consent: for marketing communications and cookies.

6. Payments

Payments are securely processed through third-party providers (Stripe and PayPal). Mbilia does not store credit or debit card details. Your payment information is processed in accordance with the privacy policies of these providers.

7. Logistics & Delivery

We share relevant personal information (name, address, email, phone number) with FedEx and other delivery providers to fulfil your order. These providers act as data processors on our behalf.

8. Marketing & Communications

We may send marketing emails about new collections, limited editions, and events if you have opted in. You can unsubscribe at any time by contacting info@mbilia.com or using the unsubscribe link in emails.

9. Cookies & Tracking

Our website uses cookies to enhance your browsing experience. Essential cookies are necessary for functionality. Analytics and advertising cookies will only be used with your consent. You may manage your cookie preferences through the consent banner on our website.

10. How We Share Data

We do not sell or rent your personal data. We may share it with:
- Payment providers (Stripe, PayPal).
- Logistics providers (FedEx, DHL, UPS, Aramex).
- IT and hosting service providers supporting our website.
All such partners are required to safeguard your information and use it only as instructed by Mbilia.

11. International Transfers

Because we use global providers (Stripe, PayPal, FedEx, DHL, UPS, Aramex), your data may be transferred outside the UAE to the US, EU, or other regions. We ensure appropriate safeguards are in place for such transfers.

12. Data Retention

We retain personal information only for as long as necessary:
- Orders and tax records: 7 years.
- Customer accounts: until deleted or 24 months of inactivity.
- Marketing data: until you opt-out or 24 months of inactivity.
- Support communications: 24 months.
- Analytics data: 14 months.

13. Your Rights

Depending on your location, you may have the right to:
- Access your data.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to certain processing.
- Withdraw consent for marketing.
Requests can be made to info@mbilia.com. We will verify your identity before fulfilling such requests.

14. Security

We implement appropriate technical and organisational measures including encryption, secure servers, role-based access, and regular updates to protect your data from unauthorised access or disclosure.

15. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

16. Changes

We may update this Privacy Policy from time to time. Material changes will be communicated via our website or email.

17. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@mbilia.com
Postal: PO Box 48847, Dubai, UAE